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MartiXboom UK – Terms & Conditions

1. General Terms

By placing an order with MartiXboom UK, you agree to the following terms and conditions. These terms govern all purchases made via our website, email, or in person, and are subject to change without notice.

 

2. Customer Care

We are committed to providing our trade customers with outstanding service, quality products, and expert support.

If you have questions regarding your order, product information, or after-sales support, please contact our team:

We aim to respond to all enquiries within 24 hours.

 

3. Privacy & Safety

Your privacy and data security are important to us.

  • We only collect information necessary for processing your order, providing customer service, or meeting legal obligations.

  • Your personal details will never be sold or shared with third parties without your consent, except where required by law.

  • All payment data is handled securely, and we do not store card details on our servers.

Fireworks Safety Compliance:
All fireworks are sold for professional use only. Buyers are responsible for ensuring legal compliance regarding the storage, handling, and use of products purchased from MartiXboom UK.

Customers purchasing Category F4 fireworks must:

  • Hold a valid Explosives Storage Licence

  • Maintain adequate public liability insurance

  • Ensure ADR-compliant transport of fireworks
    We may request supporting documentation prior to processing your order.

 

4. Payment Methods

Payment is required in full before any goods are released for delivery or collection. We accept the following methods of payment:

  • Card Payment – Secure link provided via invoice

  • Bank Transfer – Details will be provided on your invoice

  • Cash – Accepted on collection or delivery, by prior arrangement only

Invoices will be issued upon order confirmation.

 

5. Shipping & Delivery

  • Orders will be shipped or available for collection only after full payment is received.

  • Delivery is subject to product availability and may be completed in multiple shipments depending on stock location.

  • Goods must be transported in accordance with ADR regulations. Compliance is the responsibility of the purchaser.

 

6. Returns & Refunds

Due to the nature of our products, fireworks cannot be returned once purchased, unless the goods are faulty or damaged upon delivery.

  • Any issues must be reported within 24 hours of receipt.

  • Refunds or replacements for faulty goods are issued at our discretion after investigation.

 

7. Wholesale Enquiries

We welcome trade and wholesale enquiries.
If you are a professional firework operator or retail supplier interested in stocking MartiXboom UK products or systems such as PyroLamas or FireTEK, please contact us at:

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📧 sales@martixboom.co.uk
 

📞 A member of our team will be in touch to discuss pricing, availability, and account setup.

MartiXboom UK operates in accordance with all UK explosives and fireworks legislation. It is the buyer’s responsibility to ensure compliance with local and national laws at the time of purchase.

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